YOUR PRIVACY
Last updated: 8 May 2020
At Stresstreatment.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
INFORMATION WE COLLECT FROM YOU
For each visitor to reach the site, we may collect the following non-personally identifiable information, including but not limited to IP address, geographic location, browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.
Parties utilising form submission on this site will be required to submit personally identifiable information. Clients of Stress Treatment Hub are required to submit personally identifiable information in order to utilise client services. This may include but is not limited to a name, email address, phone number, postal address and personal health information.
Together, all this information shall be referred to as ‘Personal Data’.
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by contacting us directly.
WEBSITE INSTANT CHAT
We use WP Live Chat by 3CX as our live chat platform. By engaging in this chat service, you acknowledge that the information you provide during the chat will be transferred to WP Live Chat by 3CX for processing in accordance with their Privacy Policy.
You also agree for your personal data to be processed and for the use of cookies in order to engage in a chat processed by Stress Treatment Hub, for the purpose of Chat/Support, for the time of 30 day(s) as per the GDPR.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing tailored coaching and support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. Non-personally identifiable information and Personal Data received via the ‘contact form’ is stored by Stresstreatment.com.au’s secure servers at Bluehost. In addition, this information will be sent to Gmail and stored at the secure server’s at Google.
All information we receive via the ‘new client booking form’ is collected by Google Forms and stored only on Google Drive. This information is encrypted by the secure servers at Google and is protected from unauthorised use or access. You can view Google’s privacy policy here:
https://policies.google.com/privacy
If you would prefer not to have your information collected or stored by Google, please contact us and let us know your concerns.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your personal information is only accessible to your coach at Stress Treatment Hub and will not be shared with any third party without your consent except in the circumstances described in the following clause of this agreement: ‘Disclosure Of Your Information”. PayPal processes transactions on behalf of Stress Treatment Hub. Clients of Stress Treatment Hub enter into a separate agreement with PayPal and provide personal information to PayPal directly. Their privacy policy can be found here:
https://www.paypal.com/au/webapps/mpp/ua/privacy-full
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may need to provide information to authorities in the event of a disclosure of harm. Also, we may use your Personal Data to protect the rights, property or safety of Stresstreatment.com.au, our customers or third parties.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
CONTACT US
Your rights include full access to the personal information held concerning yourself. You may request a copy of this information at any time. If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us here:
https://stresstreatment.com.au/contact/
