COACHING SERVICE AGREEMENT 

(‘Agreement’)

IF YOU HAVE ANY CONCERNS ABOUT ANY OF THE TERMS IN THIS AGREEMENT, PLEASE CONTACT YOUR COACH.

The purpose of this document is to formalise agreement for the Services to be provided as listed in the Schedule on the terms set out in this Agreement (‘the Terms’). The terms of this Agreement outline and govern the parties arrangement for these Services as follows:                

1. SERVICES

          1.1 The Client appoints the Coach for the Services as specified in the Schedule to this Agreement. The Client accepts the Services and is bound by these Terms when the Client instructs the Coach to proceed, by making a payment, or by confirming acceptance via email or other written means.  

          1.2  The  Coach agrees to provide the Services described in the Schedule in accordance with the Terms in this Agreement. The Coach agrees to provide these Services in an ethical and professional manner. The Coach agrees to deliver services to meet the Client’s needs. 

          1.3 The Client agrees that Services will only be provided once payment has been made, as described in the Schedule.

          1.4 In the event that a Client is unable to attend or wishes to reschedule their appointment, a minimum notice period as specified in the Schedule is required to permit the Coach to offer this session time to another Client. Any sessions that are not notified to the Coach for cancellation or rescheduling prior to this notice period requirement may be forfeited and may not be rescheduled.     

          1.5 In the event of technical difficulties encountered by either party during an online web-based consultation, the consultation will be rescheduled.     

2. WARRANTIES AND REFUNDS

          2.1 Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the Services which cannot be excluded, restricted or modified, including but not limited to the Australian Consumer Law (‘ACL’). At no time are these statutory rights sought to be excluded.

          2.2 The Client acknowledges and agrees that results of Services vary from individual to individual. If any time during the Services the Client feels their progress is not as expected, it is the responsibility of the Client to advise the Coach immediately of any concerns in order to give the Coach an opportunity to address and assist. The Coach will use reasonable efforts to resolve the concerns, however at no time does the Coach guarantee or warrant any particular results. 

          2.3  Should the Client be unsatisfied with the Services provided during a consultation, the Client must provide a valid reason to the Coach within 7 days of the consultation. If the Coach is unable to resolve the Client’s complaint, a refund will be given to the Client. Refunds are granted in very limited circumstances and in the sole discretion of the Coach.

          2.4 In the event of the Client’s late attendance to any scheduled session, the Coach reserves the right to finish at the nominated and agreed original time.                    

3. CONFIDENTIALITY                        

         3.1 The Coach agrees that they will: keep confidential and secure; and not disclose directly or indirectly to any third party or person, this Agreement and all Personal Information relating to, arising under or acquired under or as a consequence of this Agreement and the Services, except: 

 (a)  as required by law or any regulatory authority; or 

 (b)  with the Client’s express written consent.

‘Personal Information’ means any written, audio or visual information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, including but not limited to booking form entries, emails, session notes and session recordings.

          3.2 Exceptional circumstances may arise which give the Coach valid grounds for believing that the Client will cause serious physical harm to themselves or others. In such circumstances, the Client agrees that the breaking of confidentiality may be appropriate, where possible with the Client’s permission.

          3.3 The Coach agrees to minimize any breaking of confidentiality by both restricting the information conveyed to that which is pertinent to the immediate situation and by limiting it to those persons who can provide the help required by the Client.

          3.4 The Client consents to allowing the Coach to maintain confidential written notes of all sessions, which may be stored either in a physical notebook; on Google Drive; or both.  

          3.6 The Coach agrees not to record any audio or video of a consultation without the Client’s informed consent.

          3.7 Confidentiality survives and continues in the event of any dispute, and after the delivery of the Services ceases.  

          3.8 If a dispute arises, both parties agree that confidentiality is paramount to the reputation of both the Client and the Coach. At no time will any communications or discussions be made public, this includes but is not limited to any social media websites of either party.
                       

4. LIMITATION OF LIABILITY AND INDEMNITY

          4.1  The Coach and their representatives are in no way liable for any loss or damages whether direct, indirect or consequential which the Client may suffer in reliance directly or indirectly on all or any part of the Services. The Client shall indemnify and hold harmless the Coach from and against any and all actions, claims, liabilities, proceedings or demands which may be brought against them in respect of any loss, death, injury, illness or damage (whether personal or property and including reasonable legal fees and expenses).

          4.2 The liability of the Coach is governed solely by the ACL and these Terms. Any other conditions and warranties which may be implied by custom, law or statute are expressly excluded.           

          4.3  The Client acknowledges and agrees that they use the Services at their own risk. In engaging the Services, the Client agrees they are liable for and agree to indemnify and hold the Coach harmless for and against any and all claims, liabilities, actions and expenses which may result either directly or indirectly from a breach of these Terms, misuse of the Services or in connection with any of the Services.

          4.4  The Client agrees that some Services may involve health or other personal and well-being management discussions. The Services and information should not replace discussions with qualified suitable healthcare professionals where relevant to their condition and should not be used to diagnose or replace any professional treatment or management of any particular existing condition. All decisions about any treatment and management of any condition must be made with a relevant healthcare professional and the Client agrees and acknowledges that any reliance on any information, discussions or recommendations that may arise during the sessions, is done at their own risk. The Client is at all times responsible for their own physical health and emotional well-being. The Coach recommends that any pre-existing condition be treated by a suitable medical professional and that any information provided by the Services is not to be relied on in substitution.
                       

       4.5 In any case, the Coach’s liability is limited at all times to the amount of the last invoice paid by the Client.
                       

5. GOVERNING LAW

      5.1 This agreement is subject to the laws of Queensland and Australia. If there is a dispute between the Client and Coach that results in litigation then both parties must submit to the jurisdiction of the courts of Queensland.   

 

SERVICE SCHEDULE

 

SERVICE INFORMATION

 

Stress Treatment Hub operates differently to most therapy practices. The therapy

model used is aimed at providing the client with an understanding of their life,

rather than leaving them ‘stuck’ in their issues. With the benefit of new

information every individual has the ability to change their thinking processes,

and therefore change the way they view the world. 

 

Stress Treatment Hub believes that ‘Life is about Learning’ and therefore clients

receive instruction in a new way of viewing life. This will result in a better

understanding of life events as well as considerably less ongoing stress. Your

coach, Jasper, will serve as a catalyst to this awakening in your life.

 

FEES:

 

Initial Skype Consultation (One hour)

$0

Standard Skype Consultations (One hour)

$25.00 each

Hired room face-to-face consultation (One hour)

$90.00 each

 

Double sessions may be booked back to back.

 

TERMS OF PAYMENT:

 

Stress Treatment Hub does not offer accounts. Clients are required to pay the day prior to their consultation using the PayPal invoicing system. This invoicing system is easy to use. You will be sent an invoice prior to your session, and then you can simply pay directly with PayPal, or by using a credit or debit card.

 

CANCELLATION OF APPOINTMENTS:

 

Please note that 24 hours notice must be given prior to the or cancellation of a

scheduled appointment. Clients who fail to notify Stress Treatment Hub of the

cancellation of a session in time may incur the full consultation fee.